Last updated: September 30, 2026
In short: files are delivered instantly, and every order comes with a 14-day money-back guarantee. If you’re not happy for any reason, email us within 14 days of purchase for a full refund.
1. Instant digital delivery
All OnData products are digital files. Download access is given immediately after your payment is confirmed, by email and in My Account. Because downloaded files can’t be returned, refund rules for digital products are different from physical goods.
2. 14-day money-back guarantee
You can request a full refund for any reason within 14 days of purchase, whether or not you have downloaded the files. Just email us with your order number and we’ll take care of it.
3. Problems with a product
Within 14 days of purchase, you are entitled to a refund, whether or not you downloaded the files, if:
- A file is damaged or won’t open, and we can’t send a working replacement within 3 business days.
- The product is significantly different from its description, for example wrong format, wrong pixel size, or missing files.
- You were charged twice for the same product, or bought the same product twice by mistake.
- You never received download access, and we can’t fix it within 3 business days.
4. After 14 days
Requests made more than 14 days after purchase are not eligible for a refund, unless the law where you live gives you more time. If a file is damaged or doesn’t match its description after that, contact us and we’ll send a working replacement.
5. How to request a refund
Email info@trennisilvory.com with your order number, the email used at checkout, and the reason. For file problems, please add a screenshot. We reply within 1–2 business days.
6. How refunds are paid
Approved refunds go back to your original payment method. Banks usually take 5–10 business days to show the refund.
7. After a refund
Your download access and license for the refunded products end. Please delete any files you downloaded.
8. Payment provider and your legal rights
Orders paid through Paddle are processed by our online reseller Paddle.com, which is the Merchant of Record for those orders. For those orders, refunds are issued by Paddle, and the Paddle Buyer Terms and Paddle Refund Policy also apply. Orders paid through another reseller of record are covered by that provider’s buyer terms as well. Nothing in this policy limits any rights you have under the consumer laws where you live.
9. Please contact us first
If something is wrong, email us before opening a dispute with your bank. We can usually fix it faster.